We want to hear from you about how we can make it easier for you to find the information and support you need in Somerset.

Help at home – Micro-Providers Micro Providers information and advice Complaints and feedback

Complaints and feedback

In this section

Somerset’s ‘Doing it Right’ Quality Standards

Complaints and feedback

Guidance for people using the services of Micro-providers in Somerset

We welcome your feedback about the quality and satisfaction of a provider on the Micro-Enterprise Directory.

To share your feedback with the programme please use this online Micro-provider: Service Quality Feedback Form.

All Micro-providers who are part of the programme have signed up and are subject to the Community Micro-enterprise Programme Quality Assurance Process.

Safeguarding

If you feel that someone is at risk of abuse or neglect please contact the Somerset County Council Safeguarding Team. http://www.somerset.gov.uk/adult-social-care/safeguarding/

In the event of a criminal offences or breach of legislation, the programme will immediately rescind membership and inform the relevant body. If there is a safeguarding concern the member will be suspended for 28 days pending the outcome of the investigation by the CQC, Police or Somerset County Council.