Complaints and feedback

We welcome your feedback about the quality and satisfaction of a provider on the Micro-Enterprise Directory.

To share your feedback with the programme please use this online Micro-provider: Service Quality Feedback Form.

All Micro-providers who are part of the programme have signed up and are subject to the Community Micro-enterprise Programme Quality Assurance Process.

Safeguarding

If you feel that someone is at risk of abuse or neglect please contact the Somerset County Council Safeguarding Team. http://www.somerset.gov.uk/adult-social-care/safeguarding/

In the event of a criminal offences or breach of legislation, the programme will immediately rescind membership and inform the relevant body. If there is a safeguarding concern the member will be suspended for 28 days pending the outcome of the investigation by the CQC, Police or Somerset County Council.