Somerset Coronavirus Support Helpline: 0300 790 6275

Get help and support relating to the Coronavirus


What are the symptoms of the coronavirus (COVID – 19)?

For most people, the coronavirus (COVID-19) produces mild symptoms which include:

  • a cough
  • high temperature (fever)
  • shortness of breath

18 May 2020, new information about the coronavirus (COVID-19) symptoms have were announced.

Self-isolate if you have any of the following:

  • A new continuous cough
  • fever
  • And, as of 18 May 2020, loss or change in your sense of smell (anosmia)

Stay at home if you have symptoms (self-isolation*)

  • Anyone with symptoms should self-isolate for 7 days from when their symptoms started.

Self help resources – social isolation and distancing

A new practical resource “Every Mind Matters” has been created to help you discover simple steps to look after your mental health.

What should I do if someone in my home develops symptoms?

You should self-isolate for 14 days from when the person in your house first developed the symptoms.

Testing for the coronavirus

31 May 2020 – The NHS test and trace service was launched.

Anyone who has symptoms of the coronavirus (COVID 19), can now ask for a test to check whether they have the virus.

More information about testing here

Or dial 119

For information about how the test and trace system works go to the GOV.UK website

More information

Most people can be fine after plenty of rest. However, for some (usually the elderly or those with an underlying health condition), it can lead to severe respiratory issues.

Please click on the following links below for further information:

Details about symptoms

What to do if you think you have Coronavirus

Household guidance about staying at home

Or phone 111

More information about the 111 service

Who can be tested?

Read Government updates on who can be tested

What does self isolation mean?

Self-isolating means staying at home and not leaving it, other than for exercise. Don’t go to work, school or public areas during this time.

People are advised to self isolate for the following reasons:

1 – Showing signs of the coronavirus

If they or members of their household have, or are showing signs of the coronavirus. Find more information here.

2 – If they are “shielding”

If they are at a higher risk of contracting the virus.

What is shielding?

Latest government update on “shielding” 

HM Lord Lieutenant Annie Maw talks about her shielding experience during the Covid-19 pandemic. You can listen and view here

Information about people who are at a higher risk of contracting the coronavirus

What does social distancing mean?

Social distancing measures are steps you can take to reduce social interaction between people. This will help reduce the transmission of Coronavirus (COVID-19).

More information on social distancing

What does contact tracing mean?

Protecting the public from infectious disease through “contact tracing”.
Public Health England will identify all close contacts of anyone who tested positive and give further advice.

More information about contact tracing here

Who can help?

There are many organisations, groups and individuals that can help you during this difficult time.

Find out who can help here

Advice for everyone

Our NHS, national and local government websites provide useful and current updates.

Find the current NHS England guidance in relation to the coronavirus (COVID – 19) here

Can do and can’t do

More information about what you can and can’t do during the coronavirus crisis

Latest national and local information here