Somerset Coronavirus Support Helpline: 0300 790 6275

Get help and support relating to the Coronavirus

Getting coronavirus support as a clinically extremely vulnerable person

Who does this apply to?

People with solid organ transplant recipients.

People with specific cancers:

  • who are undergoing active chemotherapy
  • lung cancer who are undergoing radical radiotherapy
  • cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • having immunotherapy or other continuing antibody treatments for cancer
  • having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
  • who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs

People with:

  • severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
  • rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell)
  • on immunosuppression therapies sufficient to significantly increase risk of infection.

Women who are pregnant with significant heart disease, congenital or acquired.

Find out how to get support if you or anyone that you know comes into any of the above categories 

Help for everyone during these difficult times

At times like these its important that we do as much as we can to help ourselves as all resources in NHS and social care are stretched. Please reach out to family, friends and neighbours to help with shopping, collection of prescriptions where you can.

I usually have an unpaid carer who looks after me, what if at short notice they are unable to do this?

Find information about what to do if the person who usually cares for you is unable to care for you

Other people who can help

If you still need further help then there are many communities, groups and volunteers who are there to help you. Please see below examples of the type of help that is currently available:

Grocery shopping

Walking the dog

A person to talk to if you feel lonely

Collecting medication


Find more details below about who can help you during the coronavirus crisis below:

Worried, anxious, stressed depressed? See our “Looking after you” section

Somerset Mindline – open 24 hours a day, everyday and here for you every step of the way. More information about MIND Somerset here

Voluntary groups

Find out what support there is in your area

“Corona Helpers” works with local groups and organisations to coordinate offers of support. On this website you can find out more about “Corona Helpers” and also who can help you in your area.

Village Agents

Village agents can help you if you have a problem and do not know who to turn to. Village agents can help you to access the right people, services and agencies if you are unsure of where to begin.

Find a Village Agent in your area

Micro Providers

Micro-providers are providers of very small, community-based care and support services. A micro-provider works totally independent of any larger organisation. Examples of micro-services could include:

  • Support to keep well, socialise and remain independent
  • Support to people living in their own homes
  • Day support and help around the home.

Find information and advice on help and home and how to source a micro provider here

View a short film about Somerset Micro Providers

Accredited Micro Provider

The Community Micro-enterprise Programme giving confidence to the people that receive services from a micro provider. As an accredited provider, they will be able to receive an identity badge from the Programme that gives recognition of their commitment and confidence to those in receipt of their services.

Health Connections Mendip

Community Connectors are members of the community who know what’s out there and signpost friends, family, colleagues and neighbours to support in the own community.

Community Connectors are very effective at integrating with their local communities – providing a bridge between local people and other services and building community knowledge.

There are now over 1,400 Community Connectors across Mendip. From hair dressers, to taxi drivers.

Find out more about Health Connections Mendip here

Citizens Advice

Citizens Advice in Somerset have closed their face to face services (including outreach) and increased capacity on their phones and email services. Clients can visit their respective websites for full details of their options or phone their advice line on:

Citizens Advice support number: 03444 889 623

The Somerset coronavirus support helpline number – 0300 790 6275

This phone number aims to make it easier for people access any local authority help they may need, including emotional support, in the current crisis.

Who is this number for?

If you can’t find the answer to your need above or your need is more urgent, then you can call the Coronavirus helpline.

Anyone who can’t find help within their own local networks and volunteers, can use the new number to get help and advice around:

  • Personal care and support including food and delivery of prescriptions
  • Support for the homeless
  • Emotional support if you’re feeling worried or anxious
  • Transport to medical appointments
  • Waste collection and disposal
  • Financial support

Callers will be asked to describe the support they require and will be connected with others for resolution.

Opening hours: Seven days a week, 8am to 6pm

Please note: The district and county councils usual phone numbers will be running as normal alongside the new number for non-coronavirus related issues.

The new number won’t cover medical advice, for which people will need to continue to use the 111 NHS online service and only ring 111 if they cannot get help online.

More information about the NHS 111 service

Bereavement support

Somerset County Council has commissioned two leading charities to provide bereavement support for people in Somerset in response to the Covid-19 pandemic. Find out more about these services here.

Community Transport in Somerset

Somerset County Council provides community and accessible transport for community groups and people whose needs are not met by normal public transport. There are various schemes, available depending on where you live, which offer a mixed fleet of vehicles, all with disabled access.

Find information about Somerset County Council and other organisations offering community transport in Somerset here.

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